Domestic pilgrims are entitled to get compensation for failure on the part of the Hajj service providing companies in providing proper accommodation

According to information released by the Ministry of Hajj and Umrah, domestic pilgrims are entitled to reimbursement if Hajj service providers or institutions fail to provide suitable lodging in Makkah and the Holy Sites for the upcoming Hajj of 2024. The ministry announced that in the case that the pilgrim is delayed in finding lodging for more than two hours following his arrival at the approved lodging in Makkah and the Holy Sites, he would be reimbursed with ten percent of the value of his package. The pilgrim may lodge a complaint with the relevant authorities in such a case.

In the case that the involved authorities see the infringement being committed again, the proportion of compensation will be raised up to a maximum of 15 percent of the package value. Should the service be rendered inadequately, accommodation will be arranged under the ministry's supervision, in cooperation with the Coordination Council for Domestic Pilgrims Facilities. The cost of housing will be borne by the relevant Hajj service provider.

If an accommodation is provided that is not in accordance with the terms of the contract, the service provider will make the necessary corrections within two hours and pay the pilgrim a sum equal to five percent of the package value, taking into account the delay in providing the service. 

The payment also accounts for the postponement of the Holy Sites' tent services. Each pilgrim who complained about having to wait more than two hours will get payment from the package's total.

Should the pilgrim arrive to the tent facility and find himself without lodging, he will get payment equal to two percent of the package's total worth, which cannot be less than SR300. 

The pilgrim will be housed under the supervision of the ministry in accordance with the Coordinating Council for Domestic Pilgrims Facilities if the service provider is unable to provide lodging. This will happen at any cost, and the Hajj service provider will be responsible for covering the cost of the service.

The pilgrim may file a complaint with the authorities if he is given lodging that is not in accordance with the terms and conditions of the agreement. The pilgrim will get compensation at a rate of 10% of the package value, which is not less than SR1,500, if the complaint is found to be accurate. The government further emphasised that there should be no more than two hours allotted for correcting these infractions.